Blog — customer service

I thought it was time for another story. Recently, I had been communicating with a customer that was having issues with one of my boards.  He had purchased my Trifecta, which is the replacement MPU, Solenoid, and LED/Lamp Driver board set. He had installed them in a Bally Mystic machine. I also should say he had purchased these boards months ago from one of my dealers. The customer said whenever he would ground the lamp board with one of the mounting screws, the game would have a boot up issue. I worked with him over the phone and thru emails/text for...