1350 Villaverde Lane, Charlottesville, VA 22902 Phone: 877-825-0769
1350 Villaverde Lane, Charlottesville, VA 22902 Phone: 877-825-0769
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Blog — troubleshooting

Customer Service and a Pinball Machine Brought Back to Life

customer service troubleshooting

Customer Service and a Pinball Machine Brought Back to Life

I thought it was time for another story. Recently, I had been communicating with a customer that was having issues with one of my boards.  He had purchased my Trifecta, which is the replacement MPU, Solenoid, and LED/Lamp Driver board set. He had installed them in a Bally Mystic machine. I also should say he had purchased these boards months ago from one of my dealers. The customer said whenever he would ground the lamp board with one of the mounting screws, the game would have a boot up issue. I worked with him over the phone and thru emails/text for...

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